The next generation of corporate travel agents don’t know cryptic commands
As the older generation of corporate travel agents retire, new agents need to get up to speed quickly yet don’t have GDS knowledge. AMGiNE Agent App is intuitive to use and enables new agents to onboard quickly, while seasoned agents can easily navigate its GDS-style interface.
Up to 80% of offline corporate travel requests originate via email
Email volume is not declining. In fact, TMCs receive thousands of emails monthly for travel bookings, change requests, invoice requests, cancellation requests, and more.
Typically, agents can spend up to 30 minutes per transaction
The more complex the travel request, the more manual effort is required by an agent. As many of today’s backend systems are disconnected, they unfortunately require a lot of ‘cut and paste’ from agents.
TMCs need help optimizing the productivity of their corporate travel agents to better manage costs as margins face downward pressure.
AMGiNE’s Agent App boosts agent productivity by up to 300%.
AMGiNE’s Ai reads email requests and recommends tailored itinerary options to the agent. Agents then have the flexibility of modifying or accepting these trip recommendations before sending them to the corporate traveler.
The AMGiNE SaaS platform integrates with GDS content
AMGiNE integrates with GDS providers via its travel content gateway and generates guided workflow status notifications for TMCs throughout the booking process.
TMCs can use AMGiNE’s Agent App or integrate AMGiNE APIs into existing agent desks
With AMGiNE’s API-first approach, TMCs have the flexibility to integrate AMGiNE’s capabilities into their online booking tool or use AMGiNE’s native Agent App.
Want to learn how AMGiNE’s Agent App can help your TMC?